{"id":409,"date":"2024-12-20T15:11:42","date_gmt":"2024-12-20T14:11:42","guid":{"rendered":"https:\/\/catacanariassailing.com\/return-and-refund-policy\/"},"modified":"2025-01-08T13:14:35","modified_gmt":"2025-01-08T12:14:35","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/catacanariassailing.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_02e98ac9 has_text_color height_medium with_img\"><div class=\"l-section-img\" data-img-width=\"1902\" data-img-height=\"921\" style=\"background-image: url(https:\/\/catacanariassailing.com\/wp-content\/uploads\/2024\/12\/portada-catacanarias.png);background-position: bottom center;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(255,255,255,0.10)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Return and refund policy<\/span><\/span><\/h1><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>Cancellation by the client: Customers may cancel their booking at any time prior to the scheduled departure date. To cancel, customers must notify us by phone or email. A cancellation fee may apply, depending on the time of cancellation.<\/li>\n<\/ol>\n<ul>\n<li>If the client cancels more than 30 days before the scheduled departure date, a cancellation fee of 3.06% of the total deposit cost will be applied.<\/li>\n<li>If the client cancels less than 30 days but more than 14 days before the scheduled departure date, a cancellation fee of 50% of the total deposit cost will be applied.<\/li>\n<li>If the client cancels 14 days or less before the scheduled departure date, a cancellation fee of 100% of the total deposit cost will be applied.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Cancellation by the operator: In the event that the catamaran operator cancels the booking due to unforeseen circumstances such as adverse weather conditions, mechanical problems, or safety concerns, customers will receive a full refund.<\/li>\n<\/ol>\n<h2>Refunds<\/h2>\n<ul>\n<li>Full refund: If the client cancels more than 30 days before the scheduled departure date, they will receive a full refund of the deposit cost.<\/li>\n<li>Partial refund: If the client cancels less than 30 days but more than 14 days before the scheduled departure date, they will receive a partial refund of 50% of the total deposit cost.<\/li>\n<li>No refund: If the client cancels 14 days or less before the scheduled departure date, they will not receive a refund.<\/li>\n<li>Refund processing time: Refunds will be processed within 14 days of the cancellation notification.<\/li>\n<\/ul>\n<h2>Do you have any questions?<\/h2>\n<p>Contact us at the email <a href=\"mailto:info@catacanariassailing.com\">info@catacanariassailing.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Return and refund policy Cancellation by the client: Customers may cancel their booking at any time prior to the scheduled departure date. To cancel, customers must notify us by phone or email. A cancellation fee may apply, depending on the time of cancellation. If the client cancels more than 30 days before the scheduled departure...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-409","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and refund policy | Catacanarias Sailing<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/catacanariassailing.com\/en\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and refund policy\" \/>\n<meta property=\"og:url\" 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